The Reasonableness Scale

The expectation is consistent with documented outcomes in similar situations. Supporting evidence exists. The expectation is plausible and grounded. This rating is issued in approximately 4% of submitted expectations.

Example: Expectation that a completed project will be considered complete.

The expectation is plausible and consistent with typical outcomes, though not guaranteed. Minor adjustment may be issued to account for normal variance.

Example: Expectation that a response to a non-urgent email will arrive within two business days.

The expectation is possible but represents an above-average outcome. The adjusted expectation accounts for more likely scenarios. Clients in this category often report feeling that the adjustment is 'a little pessimistic.' We note that the data does not support this characterization.

Example: Expectation that a contractor will finish on the original timeline.

The expectation significantly exceeds likely outcomes based on available data. Standard adjustment issued. This is the most common rating, accounting for 52% of submissions.

Example: Expectation that a reorganization will improve morale.

The expectation is not connected to any documented reality in similar situations. Significant adjustment required. The Department does not issue this rating to be discouraging. It issues it to be accurate.

Example: Expectation that everyone in the meeting will have read the pre-read.