The Review Process
All submitted expectations are reviewed according to a standardized process. Reviews take 15 to 30 business days. This timeline is itself reasonable.
Submission
You submit your expectation using the online form. Describe what you expect to happen, in what timeframe, and under what conditions. Be specific. Vague expectations receive vague determinations.
Classification
The expectation is assigned to a review officer and classified by category: professional, personal, institutional, timeline-based, or outcome-based.
Assessment
The review officer assesses the expectation against documented outcomes in similar situations, industry benchmarks where applicable, and the Department's internal database of 14,200 prior determinations.
Determination
A Determination of Reasonableness is issued with a rating on the Reasonableness Scale (1-5), an adjusted expectation, and supporting rationale.
Delivery
The determination is mailed to the address on file and emailed to the address provided. The mailed copy arrives later. It is the official copy.